Frequently Asked Questions

Welcome to our FAQ section. Here you will find important information regarding our products, services, policies, and more. Whether you’re seeking details on customization, shipping guidelines, or other common queries, you can find answers below.

1. Customization Service

We take pride in offering highly personalized customization options for our props and replicas. Customers have the flexibility to choose various specifications based on their preferences. Below are the key areas we can customize:

1.1 Product Quality Grade

Our products come in various quality grades. From standard to premium, we ensure that the final result meets your expectations. Whether you want a highly detailed replica or a simpler version, our team will work with you to ensure your satisfaction.

1.2 Size

The size of the props can be fully customized to fit your needs. Whether you’re looking for a full-scale replica or a smaller, more portable version, we can design and produce it according to your specifications.

1.3 Color

Colors can be customized to match your exact vision. We offer a wide range of colors and finishes, whether you prefer matte, glossy, or metallic effects. If you have specific color schemes in mind, simply share them with us, and we will bring your ideas to life.

1.4 Lighting Effects

If your prop requires special lighting effects, we can integrate customizable LED lights or other lighting systems to enhance its appearance. You can choose the lighting color, intensity, and even special effects like flashing or color-changing lights.

For more detailed inquiries regarding customization, please contact our customer service team, who will provide a personalized consultation based on your requirements.

2. Disclaimer on Props and Toys

It is important to note that the items we sell are replicas or prop toys. These items do not have the same functionality as real weapons and are intended exclusively for entertainment, cosplay, or collection purposes.

2.1 Non-Functional

Our products are not designed to function as real weapons. They are crafted to resemble famous items from various media and pop culture, such as video games, movies, and TV shows. However, they should not be used for actual combat, self-defense, or any illegal activities.

2.2 Entertainment and Collection Purpose

These items are purely for display, collection, and cosplay. They may serve as decoration, cosplay accessories, or memorabilia for fans. Please do not confuse them with functional weapons. We recommend using them responsibly.

3. Shipping Damage Policy

We take great care in packaging our products to ensure they arrive in excellent condition. However, we understand that shipping can sometimes result in damage during transit. If this happens, please follow these steps:

3.1 Video Documentation

To help us process any claims efficiently, we request that you record a video of the entire unboxing process. This ensures that the damage is documented properly, and it allows us to provide a quick resolution.

3.2 Free Replacement Parts

If damage occurs during shipping, we will provide free replacement parts. Simply contact our customer service team with the video and any additional details, and we will arrange for the necessary replacements at no extra cost.

4. Restrictions on Replica Props

For safety and legal reasons, there are restrictions on shipping replica props that resemble firearms or other weapons.

4.1 Restricted Locations

Replica props resembling firearms cannot be shipped to certain locations. These include:

• Schools
• Hospitals
• Government offices
• Military bases
• War zones

Due to security concerns and regulations, we are unable to ship these items to the above locations. Please ensure that your shipping address does not fall under these restricted categories.

4.2 Age Restrictions

Some of our replica props, particularly those resembling weapons, may have age restrictions. We recommend that they be handled and displayed by individuals aged 18 or older. This ensures compliance with local regulations and safety standards.

5. Product Authorization Notice

It is important to note that the replica props we offer are fan-made art pieces and are not officially licensed by the original creators of the source material.

5.1 Fan Art Items

Our props are created by skilled artists who draw inspiration from various media, such as video games, movies, and comics. These are unofficial, non-commercial products that fall under fair use, and they are not officially recognized by the intellectual property holders.

5.2 Fair Use Protection

These items are protected under fair use laws, which allow for the creation and sale of derivative works for non-commercial purposes. They serve as a tribute to the original creators and offer fans a way to celebrate and interact with their favorite franchises.

6. 3D Printing Standard Model and Product Variations

6.1 Thickness of 3D Printed Props

Our standard 3D printed props typically have a thickness of 2-3mm. Since these are not mass-produced items but rather handcrafted, there may be slight variations and imperfections in the final product. The thickness may vary slightly depending on the specific design and model.

6.2 Hand-Painting and Detailing

Because each prop is hand-painted and finished, there may be minor imperfections, such as slight variations in color shades or paint application. These subtle differences add a unique touch to each piece, making it one-of-a-kind. We strive for the highest quality, but please note that no two pieces will be identical.

7. Return and Refund Policy

Due to the nature of our products, which are custom-made and handcrafted to order, we do not offer returns or refunds for any products that have been shipped. These products are made specifically according to your customization specifications, and as a result, they cannot be resold.

7.1 Shipping Damage

We will only provide free replacement parts for items damaged during shipping. Please refer to our Shipping Damage Policy for more details on how to request a replacement.

7.2 No Returns or Refunds

Because all items are made to order and are uniquely crafted for each customer, we cannot accept returns or issue refunds, except for cases where damage occurred during shipping.

8. Customer Support

If you have any further questions or concerns about our products or services, please feel free to contact our customer support team. We are committed to providing excellent service and ensuring that your experience with us is seamless and enjoyable.

We hope this FAQ section helps clarify any questions you may have. Thank you for choosing our products, and we look forward to providing you with high-quality, customizable replicas!